Returns Policy
At NYRFI, we are committed to ensuring your satisfaction with your purchase. If you’re not completely satisfied with your order, we’re here to help. Please review our returns process below:
- Return Eligibility
We accept returns within 30 days of your purchase date. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, including all tags and labels.
- Proof of purchase (e.g., order number or receipt) is required.
- Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Items marked as final sale
- Intimate or sanitary goods, such as underwear or swimwear (unless defective).
- Return Process
To initiate a return:
- Contact us via email at [email protected] to request a return authorization.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is approved, you will receive instructions on how to return the item.
- Return Shipping Costs
You will be responsible for the cost of return shipping unless the item is defective or the return is due to our error. Shipping fees are non-refundable.
- Refunds
After we receive your returned item(s), we will process your refund to the original payment method. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
- Exchanges
If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
- Contact Information
If you have any questions or need assistance with your return, please contact us at [email protected].
- Address
Please send your returns to: nyrfi.com
Thank you for shopping with NYRFI. We appreciate your business!